The previous years’ challenges once again highlighted how essential a high-performing, equitable, and diverse workforce is in allowing us to meet the retirement and healthcare needs of our diverse members and their families. Implementing hybrid work that includes telework and physical workspaces led to rapid change and innovation in talent management. These changes were made possible through team members’ resourcefulness and commitment to ensuring human resource processes were in place to strengthen diversity in recruitment, retention, equity, and succession.

We continue to identify and implement tools to strengthen recruitment efforts; expanded training for team members at all levels; created new pathways for career development and advancement, including supporting the Upward Mobility Program and Emerging Leader Program; and provided mentoring and job application resources to internal and external applicants.

Key Highlights