Conditions of Use
We want you to know about the access, collection, use, and security of information on our CalPERS websites. By visiting our websites, you're agreeing to the policies and practices we currently have in place.
You may download and copy any material on our websites only for: (a) personal, non-commercial home use, or (b) for educational purposes.
You have no right to copy, reproduce, republish, upload, download, post, transmit, or distribute anything from our websites for profit-making activities.
If you wish to use any of the copyrighted material other than as expressly provided in the first paragraph above, email CalPERS Office of Public Affairs or call us at (916) 795-3991 for written permission. In our sole discretion, we reserve the right to deny any such request.
CalPERS®, the CalPERS triangle logo, and the my|CalPERS logo are trademarks of CalPERS, registered with the U.S. Patent and Trademark Office. CalPERS and/or its licensors, including Accenture LLP, own the copyright in the screen templates, including all design elements, and all content on our websites, including the my|CalPERS website. ©CalPERS and its licensors. All rights reserved.
This copyright and trademark notice reflects current CalPERS business practices and is subject to change without prior notice.
To ensure your personal information remains confidential, CalPERS has taken several steps to safeguard the integrity of our communications and computing infrastructure. These safeguarding efforts include, but are not limited to, username and password authentication, monitoring, auditing, and Secure Socket Layer (SSL) encryption of your browser communications. We also enhanced security by adding support for personal security icons and personal messages shown to you during the log-in process to indicate you're at the authentic CalPERS website.
Our websites and computer systems are for legal and authorized use only. Unauthorized access, attempted access, or use of this or any related State of California system is a violation of California Penal Code, Section 502 (PDF) and/or applicable federal law, and may be subject to prosecution. Individuals using this system without authority, or in excess of their authority, are subject to having their activities on the sites monitored and recorded beyond our normal monitoring and recording.
When you log in to our secure services on my|CalPERS, you're acknowledging you have read and understand our security policy, and that you are the CalPERS member of this account.
This Security Policy is subject to change without notice and reflects the current CalPERS business practices.
It’s important to know what CalPERS considers your personal information. Personal information maintained by CalPERS may include:
- Email address
- Financial information
- Home address
- Medical history
- Personally identifiable information
- Social Security number
- Telephone number
CalPERS is committed to protecting your confidential member information. For more details about what constitutes personal or confidential information, see Government Code Sections 11015.5 and 20230.
Protection of Personal Information
We implemented the following procedures and technology to protect your personal information:
- Employee access to member information is limited to those who have a business reason to access the information.
- Information transmitted to/from CalPERS is sent using an appropriate encryption process.
- Physical security and technological means to prevent unauthorized access to your information, including firewalls, anti-virus protection, real-time monitoring, and other techniques.
- Policies and procedures to maintain the proper security of information databases, applications, networks, and physical records.
Your CalPERS ID
Each CalPERS member is assigned a unique 10-digit identifier, which we refer to as the CalPERS Identification Number, or CalPERS ID.
You can use your CalPERS ID as an alternative to your Social Security number when conducting any CalPERS business.
Your CalPERS ID will always remain the same, even if you retire or go to work for another employer.
Ways to find your CalPERS ID include:
- Log in to my|CalPERS, selecting the Profile tab and then select Personal Information.
- Refer to any correspondence from CalPERS, such as your Annual Member Statement.
Speak with a customer service representative by calling 888 CalPERS (or 888-225-7377) or
TTY (877) 249-7442.
If you haven't registered for my|CalPERS, select the Participant option and Continue, followed by Register Now. You'll need to create a username and password to obtain secure online access to your CalPERS account information.
Your password is your personal, confidential key to accessing CalPERS information online. Your password and your username are both Secure Socket Layer (SSL) encrypted. During the online access registration and log in processes, we request information about you so we can authenticate who you say you are.
You play an important role in making sure your confidential information is secure. To ensure your personal password remains secure, you should never reveal it to anyone. If you believe someone has gained access to your password, you should change it immediately.
When you log in to my|CalPERS always verify that your personal security icon and personal security message are the ones you chose. These are known only to you and CalPERS and would not appear on an imposter site. If these security items do not appear or are not the ones you chose, do not enter your password and contact us for assistance.
CalPERS employees will never ask for your current password in any form including over the telephone or via email.
We recommend you always log out when leaving our websites and close your browser. As an extra security measure, if you’re using one of our online services and no activity is detected for 15 minutes, you’ll automatically be logged out. If this happens, you may receive an error message. If you do, simply close all your browser windows, reopen, and navigate back to our website to continue.
Your Voluntary Use of Our Website & Online Services
If you chose to use an online service that asks for specific information, such as completing a request for assistance, subscribing to email subscriptions, sending an email, or completing online transactions, more detailed data will be collected. It is voluntary for you to engage in these activities.
If you choose to submit information to us, it will be securely transmitted to our internal databases. It will only be used for the purpose it was provided, and will not be shared with another entity unless otherwise required by law. If we need to coordinate efforts with other parties, such as the State Controller’s Office, employers, or health plans, it will only be used to conduct the CalPERS-related business, including electronic notifications of educational events and surveys.
The use of our websites is voluntary. If you don’t wish to conduct electronic business with CalPERS, our staff is available to assist you by phone at 888 CalPERS (or 888-225-7377) or you can visit one of our eight Regional Offices located throughout the state.
Your use of any portion of CalPERS social media websites is subject to the following terms and conditions.
You agree that your use of CalPERS social media websites and these terms and conditions are governed by the laws of the State of California.
Comments by Others Are Not Endorsed
We don’t endorse, support, sanction, encourage, verify, or agree with the comments, opinions, or statements posted on any of our social media websites. Any information or material placed online, including advice and opinions, are the views and responsibility of those persons making the comments and don't necessarily represent the views of CalPERS or our third-party service providers. By submitting a comment for posting, you agree that CalPERS and our third-party service providers are not responsible, and shall have no liability to you, with respect to any information or materials posted by others.
Editing and Deletions
We reserve the right to review, edit, move, or delete any material submitted as a comment to the information provided for display or placed on any of our social media websites, in our sole discretion and without notice.
Member Account Inquiries
Don’t make member account inquiries on any of our CalPERS social media websites. To that end, CalPERS will not address, comment, or include any member account information on social media websites. We'll take reasonable steps to remove any user-generated comments that include any personal or sensitive information (e.g., phone numbers, email or postal addresses, or any member account information).
Contact us if you have a member account inquiry.
Joining the Discussion
We ask that when joining our social media websites you adhere to our Core Values of Quality, Respect, Accountability, Integrity, Openness, and Balance in your commentary. We encourage active discussions on our social media websites, but prohibit comments that are vulgar, obscene, threatening, intimidating, harassing, discriminatory, or disparaging attacks intended to cause reputation harm. Any such comments will be removed from our social media websites.
Your selection to use and follow CalPERS social media websites is voluntary. You may unsubscribe with the third-party service providers of CalPERS social media websites at any time.
Remember that users participate at their own risk and are solely responsible for their comments, username, and any information they provide.
You grant CalPERS a perpetual, nonexclusive, worldwide, royalty free, sub-licensable license to your submissions. This includes, without limitation, the right for CalPERS or any third-party it designates, to use, copy, transmit, excerpt, publish, distribute, publicly display, publicly perform, create derivative works of, host, index, cache, tag, encode, modify, and adapt in any form or media now known or developed hereinafter, for any submission posted by you on or to CalPERS social media websites or any other website owned by CalPERS, including any submission posted through a third-party service provider.
You're solely responsible for the content of your submissions. CalPERS reserves the right to delete, move, or edit submissions that it, in our sole discretion, deems abusive, defamatory, obscene, in violation of copyright or trademark laws, or are otherwise unacceptable.
We provide links to non-CalPERS websites that might be useful or provide relevant services purely as a courtesy to our members. When you link to another website, you're subject to their privacy and security policies, which may differ from our policies.
It’s a good security practice to review the privacy, security, or conditions of use policies of any website you visit.
We don't endorse or make any representation about these third-party sites, or any information, products, or materials found there, or any results that may be obtained from using them. We take no responsibility for the content of other websites and aren't liable for any damages or injuries occurring from the use from these other websites.