Choose from the list below for more information about the specific services offered by each division or office.

CalPERS actuaries prepare separate actuarial valuations for the state, school employers, and each contracting public agency every year. The valuations are based on adopted benefits, actuarial methods and assumptions set by the Board; and membership and financial data for each plan. The valuations compare the assets to the accrued liability for each plan and determine the employer contribution rate for the coming year. Additional actuarial valuations are made throughout the year to determine the impact of benefit improvements, mergers and reclassifications, and legislated changes.

The Benefit Services Division provides benefits and information to members, retirees, beneficiaries, and survivors. Services include determining eligibility for, and calculation of, service and disability retirements, pre-retirement and post-retirement death benefits, and refunds.

In addition, the division ensures continuation of health benefits coverage for entitled retiring members and eligible survivors and beneficiaries. They also respond to telephone, online, and written requests for information and status inquiries from members, employers, and annuitants. Other services provided to retired members include processing monthly payroll, adjusting benefit payments, processing direct deposit elections, conducting annual tax reporting, processing reinstatements, and handling other post-retirement employment issues.

The Center for Innovation tests and validates smaller, emerging health and pension programs for the likelihood of success by piloting these programs before full implementation. They also provide rigorous evaluation of other pilot programs in the Benefit Programs Policy and Planning area.

Consisting of two offices, Communications & Stakeholder Relations is responsible for advocating for CalPERS members and stakeholders by providing information to state and federal governmental entities. They create and maintain relationships with members and stakeholders to ensure the integrity of the CalPERS trust; promote CalPERS as a professional, responsive, well-managed organization; and build support for CalPERS policies and programs.

Office of Public Affairs

This office directs and supports effective communications, including member information, media relations, publications management and distribution, graphic design, video production, and internal communication. The Office of Public Affairs also manages the digital content and overall communications strategy for the main CalPERS and my|CalPERS websites and our various social media channels.

Office of Stakeholder Relations

This office oversees all activities that directly connect CalPERS staff and leadership of key stakeholder groups and ensures the development and maintenance of strong partnerships. This office hosts many recurring roundtables, briefings, and forums designed to establish a clear line of communication between CalPERS and its key stakeholder groups, which include labor groups, employer and retiree associations, and many other groups with a vested interest in CalPERS. Stakeholder Relations provides project management services and guidance on all issues that concern stakeholders. They identify opportunities for key staff to represent CalPERS at industry conferences at the state, national, and global levels as well as organize and coordinate internal and external events for staff, such as large meetings, conferences, forums, and educational events. This office also fields Public Records Requests received by CalPERS and ensures a timely and accurate response.

The Customer Service and Outreach Division is the first point of contact for CalPERS employers and members, both active and retired.

  • Regional Offices provide personal assistance with program benefits and services.
  • The Education Center offers instructor-led and online employer and member education as well as other specialized education requests and materials.
  • The Customer Contact Center provides a single point of contact to help with all employer and member business. Specially trained CalPERS representatives provide assistance at 888 CalPERS (or 888-225-7377).

The CalPERS Diversity Outreach Program (CDOP) helps develop inclusive leaders who can effectively manage the changing demographics of the CalPERS workplace and marketplace.

CDOP's unique approach to diversity and inclusion utilizes a combination of consulting, workshops, and support tools customized to CalPERS' workforce needs and help promote a culture of inclusion, engagement, and high performance.

The Employer Account Management Division (EAMD) provides health and retirement account management for employers.

Compensation & Contribution Services

  • Assists public agencies, state agencies, and school employers with posting payroll records timely and accurately
  • Invoices public agency employers for health premiums
  • Performs employee compensation reviews to ensure compliance with the Public Employees' Retirement Law (PERL)

Contract & Membership Services Section

  • Assists public agencies request valuations and contract amendments to increase, change, or decrease optional benefits
  • Processes all transactions related to enrolling members in to CalPERS
  • Provides consultation on retirement laws for potential new contracting public agencies
  • Works with contracting agencies when they elect, amend, or terminate their health contract

Division Support Services Section

  • Provides overall administrative support for the division
  • Provides support to business partners with submitting payroll file reports and troubleshooting errors
  • Recommends system fixes and enhancements to my|CalPERS

The mission of the Office of Enterprise Compliance is to ensure, promote, and support an organizational culture that builds compliance awareness into the daily business processes for investments, health, and retirement. This mission is accomplished by monitoring CalPERS business activities, policies, and procedures and by establishing an infrastructure that provides assurance to management that program areas comply with all applicable laws, regulations, policies, and best practices.

The office is responsible for establishing and maintaining a system that builds compliance awareness into daily business activities. They also advise the CalPERS Board of Administration and Executive Officers on compliance issues within CalPERS investments, health, and retirement operations.

The Enterprise Risk Management Division is responsible for creating and maintaining a risk-intelligent culture at CalPERS. This includes providing risk management training, facilitating program risk assessments, and developing tools to assist CalPERS divisions in identifying, monitoring, and mitigating risks.

In addition, the division develops enterprise risk reports for the Board of Administration and Executive Officers. These reports detail current and emerging risk levels and mitigation activities, and they are used to ensure CalPERS takes a proactive approach in achieving its vision and mission.

The Enterprise Strategy and Performance Division (ESPD) provides strategic services across a broad range of activities to enhance organizational efficiencies. ESPD supports CalPERS strategic and business planning, internal innovation, operational planning, change management, organizational development, research, and business process enhancements.

The Financial Reporting & Accounting Services (FRAS) Division manages and directs the accounting activities for all funds and programs administered by CalPERS.

The accounting services section maintains the various accounts required to conduct the financial operations of CalPERS, Legislators, Judges, Judges II, Contingency Reserve, Health Care, and Social Security Funds. They maintain records of all income, disbursements, and transfers for the Funds' accounts and all cash receipts and disbursements for various investments and benefit payments. They also initiate payments of contracting public agency premiums to health plans.

The Financial Planning, Policy, & Budgeting Division (FPPB) coordinates the funding for the administration of all CalPERS programs. FPPB provides support for management systems to assist CalPERS in improving operational efficiency and effectiveness.

The budget management section coordinates, develops, and monitors the annual operating budget for CalPERS and gathers workload information for management.

The Health Plan Administration Division ensures CalPERS provides competitive health benefit programs that reduce health care costs while maintaining quality. The division:

  • Catalogs CalPERS health plan policies
  • Contracts with health plans and pharmacy benefit managers to implement and monitor
  • Develops full business cases for proposed changes to health benefit design
  • Formulates proposed policy changes

The Health Policy Research Division ensures that CalPERS health plan leaders are well informed with actionable guidance on emerging trends in the industry, among its membership and employer base, and in regulation. The division:

  • Analyzes CalPERS health plan data for emerging trends
  • Collects and catalogs raw ideas and develops new value positions for testing
  • Develops CalPERS public policy positions on emerging issues.
  • Drives primary consumer research to identify broad consumer needs
  • Monitors industry, regulatory, customer and other trends

The Human Resources Division recruits, trains, evaluates, promotes, and retains a high-quality work force. The division:

  • Administers employee benefits
  • Determines appropriate position classification and compensation levels
  • Manages an extensive examination and recruitment program
  • Oversees the CalPERS Employee Assistance Program, Employee Relations, Recognition, Safety, Wellness, and Return to Work programs
  • Provides ongoing management advice and consultation concerning human resource issues

The Information Technology Services Branch (ITSB) partners with CalPERS business stakeholders to design and implement technology solutions that add business value and delivers customer focused results. These services include system analysis, design, programming, testing, implementation, and maintenance for major computer systems and databases. The branch also provides for technical support and training for personal computers, local area networks, and office automation facilities. In support of innovation, the Branch also conducts research, evaluation, and development of new information technology products and facilities that supports the CalPERS mission.

Enterprise Solutions Development Division (ESDD)

ESDD is responsible for application architecture, application development and maintenance of custom business solutions, and integration with commercial off-the-shelf software. ESDD leads the major facets of the software development lifecycle including business analysis, user experience and interactive design, user research, development, and quality assurance for CalPERS systems, websites, and applications. ESDD leverages rapid application development techniques for implementing innovative solutions in support of enterprise operations and business needs.

Information Security Office (ISOF)

ISOF oversees information security and privacy at CalPERS. They work closely with our program areas to protect member privacy and the safety of CalPERS information assets. ISOF creates security policies and ensures we’re conforming to security, privacy and HIPAA laws and regulations. They also monitor our technology systems for suspicious activity, manage information security incidents, and increase security awareness through training and communications.

Technology Business Management Division (TBMD)

TBMD is responsible for ITSB’s strategy and operational integrity to deliver IT products and services. They plan and design enterprise architecture, provide project and portfolio management, deliver business intelligence and data analytics services, and manage ITSB’s service management program. TBMD also oversees ITSB’s financial management and resource planning, providing sound business management and support to the enterprise.

Technology Infrastructure Services Division (TISD)

TISD is responsible for managing all CalPERS IT infrastructure services, personal productivity tools and provides a single point of contact for incident reporting and service fulfillment.

Under the general direction of the Board of Administration, Investment Committee, and Executive Office, the Investment Office is responsible for the successful investment of CalPERS funds. Individual investment decisions are made by an internal trading staff as well as external equity managers on behalf of the Board. Trading decisions are governed by policies established by the Investment Committee in accordance with applicable law and are reported to the Investment Committee on a monthly basis.

The Legal Office provides legal advice to the Board of Administration, Executive Office, and staff regarding benefit, membership, contract, health care, and investment issues. Staff attorneys also represent the System at court cases, subrogations, collections, and other legal actions. They also coordinate Attorney General representation at hearings before the Office of Administrative Hearings, Workers' Compensation Appeals Board, and Board of Control.

This office is responsible for identifying, monitoring, and representing CalPERS on state and federal issues that may impact members and employers. It coordinates the analysis of state and federal legislation and advocates the policies and positions of the Board of Administration in all appropriate governmental forums.

The Member Account Management Division provides health and retirement account management for members.

Member Health Benefit Account Services

  • Assists Medicare eligible members with notification and enrollment in a CalPERS Medicare health plan
  • Provides Complementary Annuitant Premium Program (CAPP) guidance and assistance to annuitants whose retirement warrant does not cover the total cost of their health benefits
  • Provides health and dental eligibility and enrollment services for state and contracting agency retirees
  • Resolves health enrollment inquiries and processes health enrollment transactions
  • Resolves Medicare inquiries and processes Medicare health transactions

Member Retirement Benefit Account Services

  • Performs service credit eligibility determinations and purchases
  • Maintains member service credit accounts
  • Handles reciprocity elections, second tier elections, Alternative Retirement elections, CalPERS/CalSTRS elections, safety reclassifications, and verifications of deposit

Member Account Management Services

  • Develops and revises health benefit and retirement forms and publications
  • Handles various aspects of services for health deductions, retroactive health premiums, and the Complementary Annuitant Premium Program members
  • Liaisons with Branch Administrative Services to provide division support services to the Member Account Management Division
  • Plans, designs, and delivers health technical training to CalPERS staff and Health Benefits Officers
  • Prepares health Open Enrollment materials and articles for various newsletters
  • Provides maintenance and support of the health system interfaces with the health and dental carriers

The Office of Audit Services assists the Board of Administration and Chief Executive Officer in the effective and efficient management of CalPERS activities. The office, in concert with the external auditor engaged by the Board, provides an independent appraisal of CalPERS operations and programs. The office performs comprehensive reviews of CalPERS programs, vendors, health plans, investment managers, and public agency employers. Staff also respond to requests for special reviews and consulting projects. As provided in the Charter, the Office of Audit Services submits an audit plan to the Risk and Audit Committee for adoption.

The Operations Support Services Division provides a variety of essential support services to the Board of Administration, management, and staff pertaining to work environment and day-to-day operational needs. Primary responsibilities include:

  • Contract services
  • Copy and printing services
  • Facilities and building services
  • Mailroom and receiving services
  • Parking and rideshare
  • Purchasing services
  • Records, forms, and imaging services

The Policy and Administrative Services Division (PASD) manages the legislative process for the health and retirement programs and provides consolidated administrative functions to the Benefit Programs Policy and Planning (BPPP) Group. The division oversees BPPP's personnel, budgets, contracts, telecommunications, and space planning responsibilities. In addition, the division coordinates audit services, business continuity, Public Records Requests, publication services, speaker requests, and training.

The Retirement Research and Planning Division ensures CalPERS provides competitive non-health products that make thoughtful use of information about emerging industry trends, customer needs, and regulation to help members achieve a comfortable retirement. The division:

  • Analyzes CalPERS pension plan data for emerging trends
  • Catalogs CalPERS pension plan policies and suggests policy changes
  • Collects and catalogs raw ideas
  • Develops new value proportions for testing and CalPERS public policy positions on emerging issues
  • Drives primary consumer research to identify broad consumer needs
  • Monitors industry, regulatory, customer, and other trends

The Special Program Division (SPD) is a multifunctional division that provides a variety of administrative services for a number of retirement systems and plans. These efforts are supported by the following units:

California Employers' Retiree Benefit Trust (CERBT)

The CERBT administers a Section 115 trust fund. This trust fund is set up for the purpose of receiving employer contributions that will prefund health and other post-employment benefit (OPEB) costs for retirees and their beneficiaries.

Health Benefits Marketing

The Health Benefits Marketing unit informs and educates public agency and school employers about the Public Employees' Medical and Hospital Care Act (PEMHCA) program. Our mission is to raise awareness about the program so all prospective public agencies and schools can make informed decisions about CalPERS sponsored health plans. See Health Benefits for more employer information.

Judges' and Legislators' Retirement Systems (JLRS)

The JLRS unit administers the Judges' and Judges' II Retirement Systems. These systems provide a full range of retirement and health services to California superior court, municipal court, and Supreme Court justices. JLRS also provides administrative services for the Legislators' Retirement System. This system provides retirement and health benefits for members of the Legislature (elected prior to November 7, 1990), elected Constitutional Officers, the Insurance Commissioner and Legislative statutory officers.

Supplemental Income Plans (SIP)

The SIP unit administers three defined contribution plans for public agency members. These plans include the CalPERS Supplemental Income 457 Plan, the State Peace Officers' and Firefighters' (POFF) Supplemental Plan, as well as the Supplemental Contribution Plan.