Organization Directory

CalPERS Customer Contact Center

Phone: 888 CalPERS (or 888-225-7377)
TTY: (877) 249-7442 (this number does not accept voice calls)
Fax: (800) 959-6545
International Calls: +1 916-795-3000

Hours: Monday - Friday, 8:00 a.m. to 5:00 p.m.
We're closed on state holidays.

Ambassador Program

CalPERS Office of Stakeholder Relations – Ambassador Program
P.O. Box 942701
Sacramento, CA 94229-2701

Email
Phone: (916) 795-2355

Board of Administration

P.O. Box 942701
Sacramento, CA 94229-2701

Email
Phone: (916) 795-3829
Fax: (916) 795-3972

California Employers' Pension Prefunding Trust Fund (CEPPT)

The California Employers' Pension Prefunding Trust (CEPPT) is a multiple-employer pension contribution prefunding trust fund administered by CalPERS.

CalPERS
Prefunding Programs
CEPPT (Pension Prefunding)
P.O. Box 1494
Sacramento, CA 95812-1494

If mailing via FedEx, send to:

CalPERS
Prefunding Programs
CEPPT (Pension Prefunding)
400 Q Street
Sacramento, CA 95811

California Employers' Retiree Benefit Trust Fund (CERBT)

The California Employers' Retiree Benefit Trust (CERBT) is a multiple-employer Other Post-Employment Benefits (OPEB) trust fund administered by CalPERS.

CalPERS
Prefunding Programs
CERBT (OPEB)
P.O. Box 1494
Sacramento, CA 95812-1494

If mailing via FedEx, send to:

CalPERS
Prefunding Programs
CERBT (OPEB)
400 Q Street
Sacramento, CA 95811

Contracts Management

CalPERS Operations Support Services Division
400 Q Street, Room W2580
Sacramento, CA 95811

Email
Phone: (916) 795-3020
Fax: (916) 795-3379

Bid Submissions

Lincoln Plaza West
400 Q Street, Room W1570
Sacramento, CA 95811

The CalPERS Disability Fraud Tip Line is a voice mailbox to report CalPERS members suspected of misrepresenting their disabilities to collect retirement benefits. You can provide your name and phone number, or leave an anonymous voicemail. You will not be contacted unless you specifically ask to be called for further details. All information will remain confidential as much as possible.

Contact the tip line at (888) 330-5770 and include the following information:

Name of the suspected member
Spelling of the suspected member's name
Suspected member's address or city
Details of the suspected member's questionable activity
Reason for your suspicion

Tip line information is forwarded to CalPERS investigators and program staff for evaluation and resolution.

Disability & Survivor Benefits Division

Survivor & Death Benefits:

P.O. Box 1652
Sacramento, CA 95812-1652

Disability Retirement:

P.O. Box 2796
Sacramento, CA 95812-2796

Phone: 888 CalPERS (or 888-225-7377)

Employer Account Management Division

P.O. Box 942709
Sacramento, CA 94229-2709

Phone: 888 CalPERS (or 888-225-7377)

Employer Response Team

The Employer Response Team assists employers with their most critical, complex, or time-sensitive issues. For general questions and daily operational inquiries, call 888 CalPERS or (888-225-7377).

Contact the Employer Response Team for:

Critical, time-sensitive requests, such as documents needed for labor negotiations or Board meetings
Issues that may be sensitive due to media coverage, subject matter, or the employee's position
Resolution after contacting CalPERS several times for an issue we haven't been able to resolve timely, or where you've received conflicting information

Email
Phone: (800) 253-4594

Employer Technical Support Team

The Employer Technical Support Team works with external stakeholders to ensure accurate reporting and timely data to sustain retirement and health benefits. Our services include assistance with XML file reporting, participant appointment data-integrity, and addressing myCalPERS performance and usability concerns.

Contact the Employer Technical Support Team for:

XML file readiness and validation support or FTP connectivity
myCalPERS system navigation questions and issues
Retirement Appointment Reconciliation and participant appointment maintenance

Email (Standard response time is 5 business days)

For general questions and daily operational inquiries, call 888 CalPERS or (888-225-7377).

Ethics Helpline

Phone: (866) 513-4216
TTY: (866) 294-9572 (this number does not accept voice calls)
Website

Executive Office

Lincoln Plaza North
400 Q Street, Room 3340
Sacramento, CA 95811

P.O. Box 942701
Sacramento, CA 94229-2701

Phone: (916) 795-3829
Fax: (916) 795-3410

External Visitors Program

CalPERS Office of Stakeholder Relations - External Visitors Program
P.O. Box 942701
Sacramento, CA 94229-2701

Email
Request Tours or Speakers

Health Benefits

Health Account Management Division
P.O. Box 942715
Sacramento, CA 94229-2715

Phone: 888 CalPERS (or 888-225-7377)
TTY: (877) 249-7442 (this number does not accept voice calls)
Fax: (800) 959-6545

HIPAA

P.O. Box 942715
Sacramento, CA 94229-2714

Email
Phone: 888 CalPERS (or 888-225-7377)

Human Resources Division

Lincoln Plaza North
400 Q Street, Room 3260
Sacramento, CA 95811

P.O. Box 942718
Sacramento, CA 94229-2718

Phone: (916) 795-3065
Fax: (916) 795-4001

Investment Office

Lincoln Plaza East
400 Q Street, Room 4800
Sacramento, CA 95811

Phone: (916) 795-3400

Judges' and Legislators' Retirement Systems

P.O. Box 942705
Sacramento, CA 94229-2705

Phone: (916) 795-3688

Legislative Affairs Division

P.O. Box 942720
Sacramento, CA 94229-2720

Phone: (916) 795-3689

CalPERS Long-Term Care

P.O. Box 64902
St. Paul, MN 55164-0902

Email
Phone:
(800) 982-1775 – Current Participants
(800) 908-9119 – Prospective Applicants
(800) 845-8427 – Employer Services

Website

Media Contacts - Office of Public Affairs

Lincoln Plaza North
400 Q Street, Room 3480
Sacramento, CA 95811

P.O. Box 1802
Sacramento, CA 95812-1802

Email
Phone: (916) 795-3991

Member Account Management Division

P.O. Box 942704
Sacramento, CA 94229-2704

Phone: 888 CalPERS (or 888-225-7377)

Public Records Requests

CalPERS Office of Stakeholder Relations - PRA Unit
400 Q Street
Sacramento, CA 95811

Email
Phone: (916) 795-3055

Retirement Benefit Services Division

Retired Members:

P.O. Box 942716
Sacramento, CA 94229-2716

Active Members:

P.O. Box 942711
Sacramento, CA 94229-2711

Phone: 888 CalPERS (or 888-225-7377)

Small Business & Disabled Veteran Business Enterprise (SB & DVBE)

Advocate - Lynette Hall

Lincoln Plaza West
400 Q Street, Room 2570
Sacramento, CA 95811

Email
Phone: (916) 795-3847

Stakeholder Relations

CalPERS Office of Stakeholder Relations – Strategic Stakeholder Outreach
400 Q Street
Sacramento, CA 95811

State Social Security Administrator Program

CalPERS - State Social Security Administrator Program
P.O. Box 720720
Sacramento, CA 94229-0720

Email
Phone: (916) 795-0810

Supplemental Income Plans

Mailing addresses for the CalPERS Supplemental Income 457 Plan, CalPERS Supplemental Contributions Plan (SCP), and the State Peace Officers' & Firefighters' Fund (POFF):

Submit participant forms to:

Voya Financial™
Attn: CalPERS
P.O. Box 24747
Jacksonville, FL 32241-4747

Overnight participant forms to:

Voya Financial™
Attn: CalPERS
8900 Freedom Commerce Parkway
Jacksonville, FL 32256-8264

Fax participant forms to:

(888) 228-6185

Request agency adoption agreements and optional provisions to:

CalPERS 457 Plan
P.O. Box 942713
Sacramento, CA 94229-2713

Phone:
(800) 696-3907 – Employer Services
(800) 260-0659 – Participant Line for CalPERS 457 Plan
(800) 260-0659 – Participant Line for CalPERS Supplemental Contributions Plan (SCP)
(800) 260-0659 – Participant Line for State Peace Officers' & Firefighters' Fund (POFF)