CalPERS Customer Contact Center

Phone: 888 CalPERS (or 888-225-7377)
TTY: (877) 249-7442 (this number does not accept voice calls)
Fax: (800) 959-6545
International Calls: +1 916-795-3000

Hours: Monday - Friday, 8:00 a.m. to 5:00 p.m.
We're closed on state holidays.

CalPERS Office of Stakeholder Relations – Ambassador Program
P.O. Box 942701
Sacramento, CA 94229-2701

Email
Phone: (916) 795-9548

Retired Members P.O. Box 942716
Sacramento, CA 94229-2716
Active Members P.O. Box 942711
Sacramento, CA 94229-2711
Survivor & Death Benefits P.O. Box 1652
Sacramento, CA 95812-1652
Disability Retirement P.O. Box 2796
Sacramento, CA 95812-2796

Phone: 888 CalPERS (or 888-225-7377)

P.O. Box 942701
Sacramento, CA 94229-2701

Email
Phone: (916) 795-3829
Fax: (916) 795-3972

The California Employers' Retiree Benefit Trust (CERBT) is a multiple-employer Other Post-Employment Benefits (OPEB) trust fund administered by CalPERS.

CalPERS
Prefunding Programs
CERBT (OPEB)
P.O. Box 1494
Sacramento, CA 95812-1494

If mailing via FedEx, send to:

CalPERS
Prefunding Programs
CERBT (OPEB)
400 Q Street
Sacramento, CA 95811

Email

CalPERS Operations Support Services Division
400 Q Street, Room W2580
Sacramento, CA 95811

Email
Phone: (916) 795-3020
Fax: (916) 795-3379

Bid Submissions

Lincoln Plaza West
400 Q Street, Room W1570
Sacramento, CA 95811

The CalPERS Disability Fraud Tip Line is a voice mailbox to report CalPERS members suspected of misrepresenting their disabilities to collect retirement benefits. You can provide your name and phone number, or leave an anonymous voicemail. You will not be contacted unless you specifically ask to be called for further details. All information will remain confidential as much as possible.

Contact the tip line at (888) 330-5770 and include the following information:

  • Name of the suspected member
  • Spelling of the suspected member’s name
  • Suspected member’s address or city
  • Details of the suspected member’s questionable activity
  • Reason for your suspicion

Tip line information is forwarded to CalPERS investigators and program staff for evaluation and resolution.

P.O. Box 942709
Sacramento, CA 94229-2709

Phone: 888 CalPERS (or 888-225-7377)

The Employer Response Team assists employers with their most critical, complex, or time-sensitive issues. For general questions and daily operational inquiries, call 888 CalPERS or (888-225-7377).

Contact the Employer Response Team for:

  • Critical, time-sensitive requests, such as documents needed for labor negotiations or Board meetings
  • Issues that may be sensitive due to media coverage, subject matter, or the employee's position
  • Resolution after contacting CalPERS several times for an issue we haven't been able to resolve timely, or where you've received conflicting information

Email
Phone: (800) 253-4594

The Employer Technical Support Team works with external stakeholders to ensure accurate reporting and timely data to sustain retirement and health benefits. Our services include assistance with XML file reporting, participant appointment data-integrity, and addressing mylCalPERS performance and usability concerns.

Contact the Employer Technical Support Team for:

  • XML file readiness and validation support or FTP connectivity
  • my|CalPERS system navigation questions and issues
  • Retirement Appointment Reconciliation and participant appointment maintenance

Email (Standard response time is 5 business days)

For general questions and daily operational inquiries, call 888 CalPERS or (888-225-7377).

Phone: (866) 513-4216
TTY: (866) 294-9572 (this number does not accept voice calls)
Website

Lincoln Plaza North
400 Q Street, Room 3340
Sacramento, CA 95811

or

P.O. Box 942701
Sacramento, CA 94229-2701

Phone: (916) 795-3829
Fax: (916) 795-3410

CalPERS Office of Stakeholder Relations - External Visitors Program
P.O. Box 942701
Sacramento, CA 94229-2701

Email
Phone: (916) 795-2355

Health Account Management Division
P.O. Box 942715
Sacramento, CA 94229-2715

Phone: 888 CalPERS (or 888-225-7377)
TTY: (877) 249-7442 (this number does not accept voice calls)
Fax: (800) 959-6545

P.O. Box 942715
Sacramento, CA 94229-2714

Email
Phone: 888 CalPERS (or 888-225-7377)

Lincoln Plaza North
400 Q Street, Room 3260
Sacramento, CA 95811

or

P.O. Box 942718
Sacramento, CA 94229-2718

Phone: (916) 795-3065
Fax: (916) 795-4001

Lincoln Plaza East
400 Q Street, Room 4800
Sacramento, CA 95811

Phone: (916) 795-3400

P.O. Box 942705
Sacramento, CA 94229-2705

Phone: (916) 795-3688

P.O. Box 942720
Sacramento, CA 94229-2720

Phone: (916) 795-3689

P.O. Box 64902
St. Paul, MN 55164-0902

Email
Phone:
(800) 982-1775 – Current Participants
(800) 908-9119 – Prospective Applicants
(800) 845-8427 – Employer Services

Website

Lincoln Plaza North
400 Q Street, Room 3480
Sacramento, CA 95811

or

P.O. Box 1802
Sacramento, CA 95812-1802

Email
Phone: (916) 795-3991
Fax: (916) 795-3507

P.O. Box 942709
Sacramento, CA 94229-2720

Phone: 888 CalPERS (or 888-225-7377)

CalPERS Office of Stakeholder Relations - PRA Unit
400 Q Street
Sacramento, CA 95811

Email
Phone: (916) 795-3055

Advocate - Lynette Hall

Lincoln Plaza West
400 Q Street, Room 2570
Sacramento, CA 95811

Email
Phone: (916) 795-3847

CalPERS - State Social Security Administrator Program
P.O. Box 720720
Sacramento, CA 94229-0720

Email
Phone: (916) 795-0810

Mailing addresses for the CalPERS Supplemental Income 457 Plan, CalPERS Supplemental Contributions Plan (SCP), and the State Peace Officers’ & Firefighters’ Fund (POFF):

Submit participant forms to:
Voya Financial™
Attn: CalPERS
P.O. Box 24747
Jacksonville, FL 32241-4747

Overnight participant forms to:
Voya Financial™
Attn: CalPERS
8900 Freedom Commerce Parkway
Jacksonville, FL 32256-8264

Fax participant forms to:
(888) 228-6185

Request agency adoption agreements and optional provisions to:
CalPERS 457 Plan
P.O. Box 942713
Sacramento, CA 94229-2713

Phone:
(800) 696-3907 – Employer Services
(800) 260-0659 – Participant Line for CalPERS 457 Plan
(800) 260-0659 – Participant Line for CalPERS Supplemental Contributions Plan (SCP)
(800) 260-0659 – Participant Line for State Peace Officers’ & Firefighters’ Fund (POFF)