CalPERS Enhances Employer Outreach Efforts
March 20, 2014
External Affairs Branch
Robert Udall Glazier, Deputy Executive Officer
Brad Pacheco, Chief, Office of Public Affairs
Contact: Amy Morgan, Information Officer
SACRAMENTO, CA - The California Public Employees' Retirement System (CalPERS) has launched a new specialized customer service team to better serve cities, counties and local governments who participate in CalPERS pension and health benefit programs.
The Employer Response Team (ERT) provides employers with a single-point of contact to quickly resolve time-sensitive and complex issues. The dedicated team complements the CalPERS Employer Contact Center whose staff addresses approximately 85 percent of all employer inquires on the first call.
"Serving our employers is one of our top priorities," said Donna Lum, CalPERS Deputy Executive Officer. "Our goal is to give them the immediate access they need to solve critical issues so they can continue to serve the public employees who serve our cities, counties and local governments."
The ERT comprises several program experts that work behind the scenes with CalPERS business areas. To ensure quick response, employers can reach the ERT through a dedicated telephone line and email address. The largest volume of inquiries represent several topic areas that are strongly interconnected - enrollment, contracts and payroll.
The team was formed during a time of constant change in new laws surrounding pensions and pressure for employers to make long-term costs sustainable. "We know many local governments are reviewing the benefits they are offering and we wanted to provide a way to handle urgent and complex cases," Lum added.
CalPERS is the largest public pension fund in the U.S., with more than $285 billion in assets. CalPERS administers health and retirement benefits on behalf of 3,089 public school, local agency and State employers. Members number more than 1.7 million in the CalPERS retirement system and more than 1.3 million in its health plans. Additionally, CalPERS administers its Long-Term Care (LTC) Program for nearly 145,000 participants, backed by the more than $3.7 billion in assets of its LTC Fund. For more information about CalPERS visit www.calpers.ca.gov.