Deputy Executive Officer,
Customer Services & Support

Donna Lum was named deputy executive officer (DEO) for the Customer Services & Support group in July 2011.

As DEO she provides executive leadership and oversees CalPERS’ four divisions that provide  retirement, survivor and disability benefits; education, retirement and health program counseling, and responses to phone, in-person, mail, and electronic channels; contractual, enrollment, and payroll reporting assistance to CalPERS employers; and health and retirement account services for members, including health and Medicare enrollment and service credit purchase support.

Donna previously served in a number of other leadership capacities at CalPERS, including chief of the Benefit Services Division.

Prior to joining CalPERS in 1999, Donna was the chief of information technology at the California Department of Education and the Department of Toxic Substances Control.

She is a respected leader in the public pension and health administration community and frequently interfaces with key stakeholder groups including labor, public employers, business partners, and member associations. She is also an elected member of the board of directors of the California Association of Public Retirement Systems.

Donna holds a bachelor's degree in business administration from National University and is a graduate of the UC Davis Executive Leadership Program.