FAQs - CalPERS Ethics Helpline
- Why did CalPERS create an ethics helpline?
- How does it work?
- What are the helpline's hours of operation?
- What types of complaints can be made?
- What happens after a complaint is made?
- Are the reports kept confidential?
- If I call the CalPERS Ethics Helpline, will they record my calls?
- Can EthicsPoint trace my call using caller identification?
- If I file a report online, can it be traced to my computer?
- Can I make my report in my native language?
- Who runs it?
It's part of our continued efforts to ensure accountability, fairness and integrity in the workplace. Everyone has an important role to play in creating an environment where trust and integrity thrive. This helpline provides a means to confidentially report potential unethical behavior to a third party.
Individuals with concerns can call toll-free (866) 513-4216 or TTY at (866) 294-9572, or send in a report from a safe and secure website.
The CalPERS Ethics Helpline is available 24 hours a day, 7 days a week, both online and by phone.
The CalPERS Ethics Helpline can be used to report unethical allegations of improper business activity or misconduct, such as fraud, waste and abuse. It can also be used to report conflict of interest, safety violations and sexual harassment allegations.
The complaint will be evaluated and action will be taken when appropriate.
Yes. All reports are confidential and secure.
No. The EthicsPoint telephone staff will take notes of your call. The staff will then confirm with you the notes taken during your call. Your call will not be recorded.
No. Caller identification is disabled for incoming calls.
No. If the report is made online, no cookies will be stored or tracked. CalPERS employees are advised not to make reports from their work computers.
Yes. Please select your language on the website or call one of the toll-free numbers for assistance.
CalPERS Ethics Helpline is operated by EthicsPoint, Inc., which has 2,300 clients in 300 industries. Its call center workers are specially trained, handling reports from 120 countries in more than 150 languages. They are committed to prompt and confidential treatment of the concerns raised by CalPERS employees, contractors and the general public.