Benefit Services Division
The Benefit Services Division provides benefits and information to members, retirees, beneficiaries and survivors. Services include determining eligibility for and calculation of service and disability retirements, pre-retirement and post-retirement death benefits, and refunds.
In addition, the division ensures continuation of health benefits coverage for entitled retiring members and eligible survivors and beneficiaries, and responds to telephone, Internet and written requests for information and status inquiries from members, employers and annuitants. Other services provided to retired members include processing the monthly payment roll, making adjustments to benefit payments, processing elections for direct deposit, conducting the annual tax reporting process, processing reinstatements and other post-retirement employment issues.