CalPERS 2011-12 Business Plan
The CalPERS 2011-12 Business Plan highlights three overarching enterprise priority areas that are intrinsically tied to the existing CalPERS Vision and Mission shown in the CalPERS Strategic Plan.
Pride in our service – providing confidence for your future.
To advance the financial and health security for all who participate in the System. We will fulfill this mission by creating and maintaining an environment that produces responsiveness to those we serve.
2011-12 Business Plan
With a focus on restoring confidence in CalPERS, the three priority areas for 2011-12 are:
Customer Focus: Today and TomorrowFocus on improved customer service, while implementing my|CalPERS and transforming our core service delivery to meet the changing needs of members and employers.
Leadership and SoundnessEnsure the stability and soundness of CalPERS pension and health programs by delivering sound investment results, adapting to changing conditions, and exercising leadership in pension, health, and financial market policy.
Building Internal StrengthDeliver world-class customer service to our members and employers by improving the alignment between our culture, business strategy and organization structure. Create a risk-intelligent environment that ensures accountability, integrity, transparency, nimbleness and innovation. Further develop our staff to create a high-performing employee team with a broad and diverse range of skills, ideas and perspectives.
Under each of these areas are the objectives and initiatives needed to make actionable and measurable progress. The CalPERS 2011-12 Business Plan (PDF, 50 KB) includes 12 such objectives.